Refund Policy

Thank you for choosing Cloud Vision. We appreciate your business and want to ensure your satisfaction with our services. Please read the following refund policy carefully.

Eligibility for Refund:

*To be eligible for a refund, the service must not have been significantly used or configured (e.g., hosting account with minimal setup, unused server resources). *Domain registrations, SSL certificates, and custom software/development work already started are not eligible for a refund once processed. *Refund requests must be made within 10 days of purchase.

Refund Process:

To initiate a refund, please contact our customer service team at support@cloudvision.com.bd or +8801914836217 with your order number and details of the issue. Our team will review your request and notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5 days.

Late or Missing Refunds:

If you haven't received a refund within the specified time frame (5 to 7 working days after initiating refund), please check your bank account again and contact your card issuer bank or MFS provider. It may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at info@cloudvision.com.bd.

Changes to this Refund Policy:

We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon posting on our website.

By making a purchase on our website, you agree to and accept the terms of this refund policy. If you have any questions or concerns, please contact our customer service team.

Thank you for choosing Cloud Vision.