Terms & Conditions

Terms of Service — Cloud Vision

1. Definitions

"We," "Us," and "Our" refer to Cloud Vision ("Cloud Vision," "the Company") or any party acting under its authority. "You," "Your," "Client," "Customer," or "Member" refers to anyone purchasing or using Cloud Vision's services, or acting on their behalf. A "Registrant" is an individual or entity applying for a domain name, and "Registry" refers to the relevant domain name registry. "Server" means the computer equipment used to provide services. "Website" means the space allocated to you on Cloud Vision's servers or infrastructure. "TOS" (Terms of Service) means this agreement and all related policies referenced within it.

Cloud Vision reserves the right to modify these Terms of Service at any time, effective immediately upon posting at: https://cloudvision.com.bd/terms-conditions

By using any Cloud Vision service — including hosting, domain registration, software development, or IT support services — you agree to be fully bound by this agreement. This document constitutes a legally binding contract between You and Cloud Vision.

For domain-specific terms, please refer to our Domain Registration Agreement (available on request or linked at checkout).

2. Delivery of Services

• Upon successful payment, you will receive an automated receipt via email. Please retain a copy for your records.
• Your unique customer/account ID will appear on the receipt and must be used for all support and billing communications.
• Hosting, domain, and software services are delivered electronically. Custom software/web development projects are delivered per the agreed project scope and timeline.
• For order-related inquiries, contact info@cloudvision.com.bd.
• Support is available 24/7, with a target initial response time of within 1 hour for hosting/infrastructure issues.
• Services may be subject to export, import, or local regulations applicable to your country or business sector. Compliance is your responsibility.

3. Refund Policy

• Refund requests may be made within 15 days of purchase if you are dissatisfied and the issue cannot be resolved by our support team.
• No refunds are issued after 15 days from purchase.
• Non-refundable items include:
  • Domain name registrations and renewals (.com, .com.bd, .net, .org, etc.)
  • SSL certificates
  • Domain transfer fees
  • VPS, GPU, or Dedicated Server services
  • Custom software, web, or app development work once development has commenced
• No refunds are issued if services are suspended or terminated due to a violation of this TOS or our Acceptable Use Policy.
• Account credit is non-refundable and may only be applied toward future Cloud Vision services.
• Setup fees are non-refundable.
• Promotional, discounted, or bundled purchases are excluded from the standard refund guarantee unless stated otherwise at time of sale.
• Approved refunds are processed to the original payment method within 5–10 business days, or issued as account credit for overpayments.

To request a refund, contact info@cloudvision.com.bd or call +8801914836217 with your order number and a description of the issue.

4. Service Level Agreement (SLA)

• If uptime for shared or reseller hosting falls below 99.9% in a calendar month (excluding planned maintenance), you may claim one free month of service on that plan.
• SLA claims must be submitted within 7 days of the end of the affected month.
• Planned maintenance windows (announced in advance) are excluded from uptime calculations.
• Dedicated Servers and GPU Hosting are excluded from this SLA unless a separate managed-service agreement states otherwise.
• Uptime is measured using Cloud Vision's internal monitoring systems.

5. Free Domain Policy

• One free domain may be included with eligible annual hosting plans, where advertised.
• Limited to one free domain per account.
• Applies only to standard TLDs specified at time of purchase (e.g., .com, .net, .com.bd), subject to availability.
• Free domains remain subject to standard domain transfer and renewal terms.

6. Web Hosting & Cloud Services Terms

Use of Cloud Vision's hosting, VPS, GPU, or dedicated server services constitutes acceptance of these Terms and our Acceptable Use Policy.

6.1 Account Responsibility

You are responsible for all activity that occurs under your account, including actions taken by team members, collaborators, or anyone granted access credentials.

6.2 Termination

Cloud Vision may suspend or terminate services at its discretion for violations of this TOS, non-payment, or activity that poses risk to our infrastructure or other clients.

6.3 Backups

• Routine backups are performed for shared/VPS hosting where applicable, but are not guaranteed.
• Clients are strongly encouraged to maintain independent backups of their data.
• Backup restoration fee: 10$ (one-time).
• Suspended account reinstatement fee: 20$ (one-time).
• Backups for terminated accounts are retained for a limited period (typically 14 days) with no guarantee of availability.

6.4 Grounds for Suspension or Termination

Including, but not limited to:

• Illegal activity of any kind
• Hosting of adult, pornographic, or otherwise prohibited content
• Spamming or email abuse (cleanup fee may apply)
• Unauthorized file hosting, backup storage, or media distribution
• Hacking, phishing, malware distribution, or DDoS-related activity
• Providing false contact or payment information
• Copyright or intellectual property infringement
• Excessive or abusive resource usage
• Chargebacks or payment disputes filed in bad faith (may result in permanent account termination)

No billing credit is issued for periods during which an account is suspended for a TOS violation.

6.5 Resource Usage Policy

Unless otherwise specified in your plan:

• Shared hosting accounts are subject to fair-usage CPU, memory, and process limits as described on the relevant plan page.
• Running IRC bots, torrent/P2P clients, proxy servers, or game servers is prohibited on shared hosting.
• Automated scheduled tasks (cron jobs) may be limited in frequency to protect shared infrastructure.
• Shared hosting is intended for website and application content (HTML, PHP, images, standard web files) — not for general file storage or distribution.

6.6 VPS / Dedicated / GPU Resource Usage

Sustained resource usage significantly above your provisioned allocation may result in throttling, a request to upgrade, suspension, or termination, in order to protect the stability of shared infrastructure.

6.7 Content Responsibility

You are solely responsible for all content hosted, transmitted, or developed under your account. Cloud Vision does not actively monitor client content but reserves the right to investigate reported violations.

7. Software Development & IT Services

• Custom software, web development, and mobile app development engagements are governed by the specific project agreement, quotation, or statement of work signed by both parties, which takes precedence over general hosting terms for that engagement.
• Project milestones, revision limits, and delivery timelines will be defined in the applicable proposal or contract.
• Source code and deliverable ownership terms will be specified in the project agreement.

8. Disputes & Governing Law

• Cloud Vision encourages clients to first raise any dispute with our support team for resolution.
• Where formal resolution is required, disputes shall be resolved through good-faith negotiation, and if unresolved, through arbitration or the appropriate courts.
• This agreement is governed by the laws of the People's Republic of Bangladesh, without regard to conflict-of-law principles.

9. Cancellation Policy

• Cancellations must be submitted through the client area or by contacting support in writing.
• Shared/VPS hosting cancellations typically take effect within 24–48 hours of request processing.
• All outstanding invoices must be settled prior to or at the time of cancellation.
• Dedicated Server and GPU Hosting cancellations require 15 days' notice prior to the next renewal date.

10. Reseller Policy

• Clients on reseller hosting plans may host their own sub-clients under Cloud Vision's infrastructure.
• Resellers are responsible for their own clients' compliance with this TOS and Acceptable Use Policy.
• Free/unpaid hosting accounts offered to third parties are prohibited under reseller plans.

11. Transfers

• cPanel-to-cPanel account transfers (within reasonable limits) may be offered free of charge; contact support for eligibility.
• Manual/custom migration assistance may incur a service fee, quoted on request.
• VPS/Dedicated root-level transfers, where offered, are handled per individual arrangement.

12. Domain Transfer Policy

• Domain transfers are handled per registry rules and Cloud Vision's domain policies.
• Domains obtained through free/promotional offers may be subject to a minimum holding period before external transfer is permitted.
• An EPP/authorization code will be provided upon request for eligible external transfers, subject to account standing.

13. Discount Vouchers & Promotions

• Discount vouchers/coupon codes are limited to one per transaction and per customer unless otherwise stated.
• Unused voucher value is forfeited and cannot be exchanged for cash or credit.

14. Billing & Account Status

Shared / Reseller Hosting

• Overdue accounts may be suspended after 4 days.
• A late fee may apply after 7 days.
• Accounts overdue beyond 30 days may be terminated, with content removed per the Backup Policy.
• A reinstatement fee applies to restore suspended accounts.

VPS

• Overdue accounts may be suspended and subsequently terminated per the timeline stated on your service agreement.

Dedicated Servers / GPU Hosting

• Due to resource costs, overdue Dedicated/GPU services may be suspended immediately upon non-payment.

Overuse Charges

• Additional disk usage and bandwidth beyond plan allowances may be billed at rates published on the relevant service page, or as agreed at signup.

15. Amendments

Cloud Vision may update these Terms of Service at any time. Continued use of our services after changes are posted constitutes your acceptance of the revised terms. Material changes will be communicated via email or account notification where practical.

16. Contact Us

Cloud Vision Email: info@cloudvision.com.bd Phone: +8801914836217 Website: https://cloudvision.com.bd